Enterprise Application Support Staff
OIST IT Division operates various business application systems that support OIST's unique and world-leading research activities.
This position belongs to the Application Support and Operation Team under the Institutional Applications and Helpdesk in IT Division. The primary responsibility is operating and maintaining the business applications in OIST. In this Operation Support Staff role, the successful candidate will carry out various operation and maintenance tasks so that application users can perform their tasks smoothly.
This position will also involve planning, developing, and implementing new business application systems.
The Okinawa Institute of Science and Technology Graduate University was established in 2011 to contribute to the development of science and technology worldwide and to serve as a hub of innovation in Okinawa. OIST is a dynamic new graduate university of science and technology in Okinawa Prefecture, Japan which offers a 5-year PhD program and brings together outstanding researchers from across the country and across disciplines to conduct cutting-edge scientific research.
The university is located on 85 hectares of protected forestland overlooking a beautiful shoreline and coral reefs. The campus is striking architecturally, and the facilities are outstanding. To facilitate multidisciplinary research, there are no academic departments. Outstanding resources and equipment are provided and managed to encourage easy access and collaboration.
English is the official language of the University, and the university research community is fully international, with more than 50 countries represented. OIST is rapidly gaining recognition in the worldwide academic community as a model for excellence in education and research, and our unwavering commitment to scientific and technological innovation is dedicated to generating progress that will fuel Okinawa's economic growth.
From the perspective of the overall optimization of OIST's business applications, the successful candidate will perform the following duties based on an understanding of the structure and relationships of each system.
- Provide technical support for user requests via ticket management system, telephone, email, etc
- Respond to failures according to their severity and urgency (e.g., detecting failures, determining their causes, and performing the work necessary to restore the system)
- Maintain the master data of business applications
- Documentation work such as preparation and revision of system operation manuals, dissemination of information to the internal website, and updating of posted articles
- Investigate and respond to inquiries from business application users
- Manage and coordinate the business application maintenance vendors
- Review the existing operational processes and implement improvement measures
- Coordinate the stakeholders, analyze and handle various technical issues arising in the system
(Required)
- A bachelor's degree
- Proficient in writing user instructions, manuals, guides, etc. by using Microsoft Office (Excel, Word, PowerPoint, etc.)
- A strong sense of ownership and initiative, a willingness to learn and apply the latest technology to business applications, and a willingness to tackle new and unprecedented challenges
- Strong interpersonal skills to communicate professionally and effectively with people of diverse technical abilities in a multicultural, multilingual environment
- Experience in handling ERP (Enterprise Resource Planning) system
- Ability to work with minimal supervision and collaboratively within a team environment
- Ability to work on multiple tasks simultaneously based on evolving requirements
- Flexibility and adaptability to meet the demands of the role
- 3+ years of working experience
- Native-level Japanese language skills and Business-level English language skills (TOEIC 700+ or an equivalent)
(Preferred)
- Degree in Computer Science, Information Technology, or a related field
- In-depth knowledge of Microsoft365 products, especially Power Automate and Power Apps
- Working experience in IT or be certified or trained in information science or a related field
- Extensive knowledge and excellent understanding of ERP systems, such as human resources and financial systems
- Experience in carrying out business reform and improvement activities using systems.
- ITIL qualification holder
In accordance with the OIST Employee Compensation Regulations
Benefits:
- Relocation, housing and commuting allowances
- Annual paid leave and summer holidays
- Health insurance (Private School Mutual Aid)
- Welfare pension insurance (kousei-nenkin)
- Worker's accident compensation insurance (roudousha-saigai-hoshou-hoken)
- Access to Child Development Center
- Access to Schooling Options
- Language Education
- Resource Center (Daily Life Support in Okinawa)
- Remote Work system
- Curriculum vitae in English required. Japanese version required only for Applicants whose native language is Japanese.
* Please be sure to indicate where you first saw the job advertisement.
- OIST Graduate University is an equal opportunity, affirmative action educator and employer and is committed to increasing the diversity of its faculty, students and staff.
- Information provided by applicants or references will be kept confidential, documents will not be returned. All applicants will be notified regarding the status of their applications. OIST Privacy Policy
- Recruiting Organization: Okinawa Institute of Science and Technology School Corporation
- Prevention of Passive Smoking: No smoking indoors
- Please view our policy for rules on external professional activities
- (Information Disclosure – 10. Others – 6. OIST Rules for Concurrent Appointment).
- Further details about the University can be viewed on our website
Full-time, fixed term appointment for 2 years. Contract initially with 6-month probationary period (inclusive). This contract may be renewed by taking into consideration the performance evaluation, conduct, and behavior of the Employee and OIST’s financial and other circumstances.
Scheduled Working hours: 9:00 – 17:30
Rest period: 12:00 – 13:00
Flextime (core time 10:00-15:00) 7.5hrs per day (Multiplied by prescribed working days per month)
Holidays
Saturday, Sunday, National holidays, and Year-end and New Year holidays (Dec. 29 – Jan. 3)
Leave
Annual Paid Holidays, Summer Leave, Sick Leave, and Special Leave
We thank all those who apply but only those selected for further consideration will be contacted.